Warranty

WARRANTY

JOY TWO (2) YEARS LIMITED WARRANTY

Joy warrants all the Joy-branded products for two-years warranty. In that period any manufacturing defect will be replaced. Limited warranties are non-transferable.

  1. To damage caused accident, abuse, misuse, liquid contact, fire, earthquake or other external cause.
  2. To damage caused by normal wear and tear.

Cushion

All seat cushion cores and foams will soften with normal use and will conform to the shape of the user. This shall be considered as normal wear, and shall not be considered a loss resiliency or manufacturing defect.

Upholstered Fabric

All ulpholstered fabric shall not be covered for tears, flattening or nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse evident.

  1. To damage caused by natural characteristic of raw material.

Leather

Leather is a natural product, and such each hide will reflect its own individually. Some variations of shade and tone are to be expected, as are the nicks, scratches and wrinkles that only occur in genuine leather; these characteristics shall not be considered as defect.

Velvets, Velvets type, Protective Finishes and Orlon (Acrylic Fiber)

These fabrics by their very nature are soft texture and will crush, shade and mark more easily than most fabric; these characteristics shall not be considered as defect.

Any claims after 48 hours will be treated as warranty claims and delivery/pickup charges will apply.

Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.