Joy warrants all the Joy-branded products for two-years warranty. In that period any manufacturing defect will be replaced. Limited warranties are non-transferable.
All seat cushion cores and foams will soften with normal use and will conform to the shape of the user. This shall be considered as normal wear, and shall not be considered a loss resiliency or manufacturing defect.
All ulpholstered fabric shall not be covered for tears, flattening or nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse evident.
Leather is a natural product, and such each hide will reflect its own individually. Some variations of shade and tone are to be expected, as are the nicks, scratches and wrinkles that only occur in genuine leather; these characteristics shall not be considered as defect.
These fabrics by their very nature are soft texture and will crush, shade and mark more easily than most fabric; these characteristics shall not be considered as defect.
Any claims after 48 hours will be treated as warranty claims and delivery/pickup charges will apply.
Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.