Joy Design Studio tries its best to provide a great delivery service. We do understand that assembling your furniture can sometimes be a big job. This is why we provide free assembly and we are happy to offer a premium service to customers at free of charge. This service includes delivery upstairs, assembly and waste removal.
All deliveries take place during normal business hours from Monday to Friday between 11am to 8pm. (Saturday – Sunday only on special request and depending on availability).
Delivery confirmation (Time & Date) usually send via SMS/Email/Call before the delivery date. If there is no one at home by the time we deliver the goods during the arranged date, transportation fees will be charged for the next re-delivery.
Although we will make every reasonable effort to ensure your goods are delivered within the estimated timescales, unfortunately we cannot guarantee that unforeseen issues affecting the manufacturer of the goods or our delivery partner will not affect them. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.
And, if you are comfortable with having your order left at your front door, please indicate this in the extra delivery instructions. Note that, whilst this option is available to facilitate and accommodate you with delivery, we take no responsibility for missing goods if this option is selected.
Joy Design Studio understands that sometimes we can make the wrong choices. This is why we provide a 7-day exchange policy the product (identical replacement or similar value) if you are not completely satisfied with a particular product (except for lighting, homewares and accessories).
For any change of minds, the company will entitle you to exchange your purchased product ONCE, and ONLY within the 7 days after purchased before delivery. However, all return costs will be at the buyers' expense. Therefore the refund will be entitled minus, the total delivery and credit/debit card charges.
We also recommend that all items are in their original wrappings and not assembled or part assembled in any way. This will help to avoid the 20% restocking fee that applies if goods are not returned in their original condition.
Upon receipt of returned goods, we will then inspect and, if everything is in perfect condition, the refund will be processed within 7 working days.
It is important that the buyer inspects the goods within 24 hours. Damages must be notified upon receipt of goods as any damage. Faulty claims or refunds claims after 7 days of delivery will be treated as a warranty claim and, the customer will bear the delivery costs incurred in the claim process.
It is also recommended that all items are in their original wrappings and not assembled or part assembled in any way. Otherwise, a 20% restocking fee will apply if goods are not returned in their original condition.
We will not replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, use in commercial space and using it in an abnormal way or failure to take reasonable care.
Upon arrival of your goods, please note any damage to the goods as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
24 hrs. Notification Needed for Selected Items
Please note that with more fragile items or those with a gloss finish, we require a 24 hour notice period on any initial faults (eg. scratching) once the goods are received. For more information on what products are covered under this policy please contact us.
If for any reason you are putting your purchases on hold from being delivered, you are not entitled for another offer/promotion held in store when you make the full payment before delivery.