As most of our items are imported, we are dealing with air/sea freight which any of its procedure or process is out of our control. We can only provide you the targeted date of arrival. Any delays are inevitable.

Full payment or 70% deposit is required to secure the stocks and price and balance within 30 days upon date of purchase or prior to date of delivery.

Pre-Order items are considered sold and final. Deposits are non-refundable

You may combine in-stock and pre-order items. We will not charge you for the storage fees for the in-stock items until the pre-order items arrive.

If delivered separately, extra charges for the pre order items will apply.

In any case of unavoidable global calamity such as war, terror attack or virus outbreak that is affecting the world’s economy or production of goods, no refunds in any form will be given for purchases that has been made.

However, under these circumstances only is an exchange acceptable, with these conditions:

a) If the product you wish to exchange is of a higher price than the original purchase price, then you will be required to top up the balance using cash.

b) If the product you wish to exchange is of a lower price, then no balance amount will be refunded to you.

If the exchange items are not available, your original purchase amount will automatically be kept as your store credits and lasts up to 3 months only.

As-Is items have no warranties and cannot be returned or exchanged for any reason.

All As-Is items must be picked up within 48 hours of purchase. Failure to pick up will result in cancellation of your order.

JOY accepts returns within seven (7) days of your receipt of an item, excluding bedding products and custom furniture. We DO NOT accept returns on mattresses, pillows or rugs. Not applicable of another platform checkout.

We reserve the right to refuse returns or exchanges of items that are as-new condition due to damaged or misused.

If the returned items require to be collected from your home, you will be charges a pickup fee. Your initial delivery fees is non-refundable. Amount paid at the time of purchase are final.

If you have a change of mind about a certain product and exchange for another, it is permissible for ONE time only. However, this does not apply to custom furniture.

Cancellations without a solid reason are not accepted after 48 hours of confirmation.

ALL SALES ARE FINAL; thus, refunds are unacceptable as agreed during the purchase. We can only accept exchange of products.

The process of getting a refund is within 14 working days from the issued date.

Customers must request refunds at the purchased platform (Zalora, shopee). We are not responsible for refunds on other platforms if you have purchased from them.

Refund only applicable for unresolve defective item, stock issue and delivery charges

Prices displayed on the JOY website or other platforms are quoted in MYR (Malaysian Ringgit) and are valid only in Malaysia, and this does not include delivery fees, which will be added to the total invoice price.

While we strive for 100% error free website, we do not guarantee that any content is accurate or complete, including price and product specifications. Should there be errors, they will be corrected in the system and the corrected price will be reflected in the order.

JOY reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

We do not guarantee that :

(a) The product or service on the website will be the same as the in-store prices (and vice versa);

(b) Any promotion that is offered on the website will be available in-store (and vice versa); and

(c) Any product or service that is offered for sale on the website will also be offered for sale in-store (and vice versa).

We reserve the right to adjust prices, products, products descriptions, services, service descriptions and special offers at any time and at our discretion.

Store Credit can be used to purchase any items. It can only be used for a One-time purchase and is valid for 90 days after it is being issued. Friends and family are able to use as long it is still valid.

(a) Customers MUST inspect all items for defects/damages/cosmetic defects upon delivery/own pickup.

(b) Damages must be notified with 24 hours. Faulty claims or refunds claims after 7 days will be treated under warranty claim.

(c) Please contact 011 6545 1477 (Customer Service/After Sales), for damage claims.

(d) Some items require claims from our suppliers; hence will take time to process these claims. We appreciate your patience.

If the damage is too severe e.g., Missing parts, you have the right to refuse to accept the items.

If is recommended that all items are in their original packaging and not assembled in any way. Otherwise, a 20% repacking fees will apply if goods are not returned in their original state.

We will not replace that is being misused, broken, badly treated, missing parts or defects caused by you – failure to use in accordance with the manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

If there is any part of our policies and procedures that you do not fully understand, please ask your sales person for additional information.

JOY manufacturer’s warranty is voided if the furniture is removed from the original address

The warranty is immediate effect upon purchase date. Any claims after 48 hours will be treated as warranty claims and delivery/pickup charges applies.

Two (2) years warranty covers ONLY on the manufacturing defects and structure. Cosmetic defects (chipped, scratches and discoloration) do not apply to the warranty. Please care for your furniture.

Products and parts will be replaced or repaired depending on the products circumstances solely at the management’s discretion.

All sofa cushions cores and foam will soften over time with normal use and will conform to the shape of the user. This is normal wear, and shall not be considered a loss of resiliency or manufacturing defect.

All upholstered fabric (sofas and dining chair covers) shall not be covered for tears, flattening or nap, piling, fading or shrinking and is not valid with heavy soiling and abuse evident.

Leather is a natural product, and as such each hide will reflect its own individuality. Some variations of shades and tone are expected, as are the nicks, scratches and wrinkles that only occur in genuine leather. The characteristic shall not be considered as defect.

These fabrics by their nature are soft texture and will crush, shade and mark more easily than most fabrics. These characteristics shall not be considered as defects. Avoid direct sunlight as this fabric may fade over time.

Any claims after 48 hours will be treated as warranty claims and delivery/pickup charges will be apllied.

Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.